Refund policy

The short version

If HostCrafter is not for you, ask within 7 days of your first hosting order and we refund what you paid for the hosting. One refund per customer, ever. Domains are never refundable, because we cannot un-buy them.

Who can claim

• The refund is for first-time customers only. It applies to the first hosting plan you buy from us and to nothing after it.
• One refund per person or business, for good. If you have been refunded before, a later order is not refundable — including an order placed under a different email address, company name or payment method.
• Renewals are not refundable. The 7 days run from your first purchase, not from each invoice.
• Upgrades, downgrades and additional plans on an existing account are not refundable.

What is never refundable

• Domain names. A registration is paid to the registry the moment it is made and cannot be reversed. This is true everywhere, not just here.
• Any renewal invoice.
• Accounts suspended or closed for breaking the terms of service.
• Orders older than 7 days. We do not make exceptions, because an exception for one person is unfair to everyone who was told no.

How to claim

Open live chat or email [email protected] from the address on the account and say you want a refund. You do not have to give a reason, and nobody will try to talk you out of it. We will confirm within one working day.

The money goes back the way it came. Your bank or card issuer decides how long that takes — usually 5 to 10 working days, and that part is out of our hands.

Before you ask

If something is broken or slow, tell us first. Most refund requests we see are a problem we could have fixed in ten minutes. You keep the right to a refund either way — asking us to look does not use it up.

Chargebacks

If you raise a chargeback instead of asking us, the account is suspended while the bank decides, and we will not restore it afterwards. Ask us. We do not argue about refunds.