Talk to us
Before you buy, while you are moving, or at 11pm when something is broken. You will get a person who knows the platform.
The fastest ways to reach us
Live chat
10:00 AM to midnight IST, in English or Hindi. The quickest way to get an answer, and the person on the other end can log into the server.
Open a ticket
Answered within an hour. Best for anything that needs a login, a file or a long explanation — and it keeps a record on your account.
Pick the address that matches what you need, from the list below. Anything sent to the wrong one still reaches us; it just takes a hop longer.
Every address, and what it is for
One inbox per job, so your message reaches the person who can actually answer it.
| Write to | For |
|---|---|
| [email protected] | Anything technical — your site, email, SSL, migrations, the panel. Answered within an hour. |
| [email protected] | Still deciding. Which plan fits, whether we can host what you have, what a move would involve. The same people answer both — they would rather talk you into the right plan than the big one. |
| [email protected] | Invoices, payments, renewals, tax details, and refunds. |
| [email protected] | Something on a site we host is malicious — malware, phishing, spam, an attack. Acknowledged within 24 hours. |
| [email protected] | Anything legal. Copyright and trademark complaints, counter-notices, legal notices, requests from courts or authorities, and formal complaints. See the copyright page for what to include. |
| [email protected] | A copy of the data we hold about you, a correction, or a deletion request. See the privacy policy. |
If you are not sure, [email protected] is always a safe start.
How quickly we answer
- Live chat — while it is open, within a few minutes.
- Tickets and support email — within an hour.
- Billing — within one working day.
- Abuse and legal — acknowledged within 24 hours, and a formal complaint resolved within 15 days.
If something is down, use live chat or a ticket rather than email. Those two reach somebody who is watching.
Before you ask about moving a site
It helps if you can tell us: what the site is, roughly how big it is, who it is hosted with now, and whether anything is currently broken. If you already have a backup file, say which plugin made it.
We will tell you honestly whether the move is straightforward before you pay anything.