Privacy Policy

Privacy Policy

Effective Date: [14 Aug 2025]
Last Updated: [14 Aug 2025]

Introduction

Welcome to HostCrafter (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hostcrafter.com and use our web hosting services.

Company Information:

  • Name: HostCrafter
  • Address: Kolkata, Kolkata 700001, WB, India
  • Contact Email: [email protected]

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide to Us

  • Account Information: Name, email address, phone number, username, and password
  • Billing Information: Billing address, payment method details (processed through secure payment gateways)
  • Domain Information: Domain names, DNS settings, and related configuration data
  • Support Communications: Any information you provide when contacting our support team
  • Service Data: Website files, databases, emails, and other content you store on our servers

Information Automatically Collected

  • Log Data: IP addresses, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data
  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: Information about how you use our services, including bandwidth usage, storage consumption, and service performance metrics
  • Cookies: Session cookies, preference cookies, and security cookies necessary for service functionality

How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To create and manage your hosting account, provide web hosting services, and process transactions
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues
  • Security: To prevent spam, fraud, abuse, and unauthorized access to our services
  • Service Improvement: To analyze usage patterns and improve our services and user experience
  • Legal Compliance: To comply with legal obligations and protect our rights and property
  • Communication: To send service-related notifications, updates, and security alerts
  • Billing: To process payments and manage subscription renewals through WHMCS

Cookies and Tracking Technologies

Essential Cookies

We use essential cookies required for:

  • User authentication and session management
  • Security features and fraud prevention
  • Load balancing and service functionality
  • Remembering your preferences

Analytics

We use:

  • Google Analytics: To understand how visitors interact with our website
  • Google Search Console: To monitor and maintain our site’s presence in Google Search results

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Services

We integrate with the following third-party services:

Infrastructure and Services

  • WHMCS: For billing, client management, and support ticket system
  • Cloudflare: For CDN services, DDoS protection, and performance optimization
  • cPanel: For hosting control panel functionality
  • Softaculous: For one-click application installations

Communication Services

  • cPanel Webmail: For email hosting services
  • Mailgun: For transactional email delivery

Payment Processing

We use secure third-party payment processors including:

  • PhonePe
  • UPI payment gateways
  • Other payment service providers as applicable

We do not store your complete payment information on our servers. Payment processing is handled by PCI-compliant third-party processors.

Google Services

  • Google Analytics: For website analytics
  • Google Search Console: For search performance monitoring
  • Google Login Services: For optional single sign-on functionality

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure with regular security updates
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures
  • DDoS protection through Cloudflare
  • Firewall protection and intrusion detection systems
  • Regular security audits and monitoring

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (payment processing, email delivery)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Protection of Rights: To protect our rights, property, safety, or that of our users
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to sharing for a specific purpose

Data Retention

We retain your personal information for as long as:

  • Your account remains active
  • Necessary to provide you with our services
  • Required to comply with legal obligations
  • Needed to resolve disputes and enforce agreements

Upon account termination, we will retain minimal information as required by law and for legitimate business purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

You can access and download your account information through your client area.

Correction

You can update or correct your information through your account dashboard or by contacting support.

Deletion

You can request deletion of your personal data by:

  • Submitting a deletion request through our support system
  • Emailing us at [email protected]

Opt-Out

You can opt-out of:

  • Marketing communications (if applicable)
  • Non-essential cookies through your browser settings
  • Google Analytics tracking

Data Portability

You can request a copy of your data in a structured, commonly used format.

International Data Transfers

Our servers and services are primarily located in India. If you access our services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract: Processing necessary to fulfill our hosting services agreement
  • Legal Obligation: Processing required by law
  • Legitimate Interests: Processing for fraud prevention and network security
  • Consent: Where you have provided explicit consent

California Privacy Rights (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last Updated” date
  • Sending an email notification for significant changes

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

HostCrafter
Kolkata, Kolkata 700001
West Bengal, India
Email: [email protected]
Website: https://hostcrafter.com

For support-related inquiries, please use our support ticket system or live chat available on our website.

Grievance Officer (For Indian Users)

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer
Name: [To be appointed]
Email: [email protected]
Address: Kolkata, Kolkata 700001, WB, India

Note: This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

Implementation Notes for You:

  1. Replace placeholder emails ([email protected], [email protected]) with your actual email addresses
  2. Add the current date in the Effective Date and Last Updated fields
  3. Appoint a Grievance Officer if serving Indian customers (required under IT Act)
  4. Review payment processors – Add specific names of all payment gateways you use
  5. Consider adding a cookie banner on your website for explicit consent
  6. Update regularly when you add new third-party services or change data practices