Acceptable use policy
What you may and may not put on our servers. Short list, no surprises, and every line on it is here because of something that actually happens.
Last updated 29 August 2026
This policy is part of the terms of service. It applies to every website, mailbox, database and file on your account, and to anything you point at our servers.
It exists for two reasons. Our servers are shared, so what one account does can reach the others. And our address space and our reputation with mail providers and blocklists are shared too — one spam run costs every customer on the machine.
Content we will not host
Do not put any of this on our servers, and do not link to it from a site we host:
- Anything sexual involving a child, or that sexualises a child, in any form, real or generated. Removed immediately, account closed permanently, no refund, reported to the authorities. There is no discussion about this one.
- Pornography and adult content. We do not host it — not paid, not free, not as a small section of a larger site, and not behind an age gate. This is a business decision as much as a moral one: adult traffic is expensive and it changes what our network is treated as.
- Gambling, betting and real-money gaming, including casino, sports betting, lottery, rummy, teen patti, fantasy sports played for money, and sites that promote or drive traffic to them. Indian law on this varies by state and we do not intend to litigate it site by site.
- Material you do not have the rights to — pirated films, music, software, courses, ebooks, fonts, themes or plugins, nulled WordPress products, key generators, cracks, or an index that points to them. See the copyright page.
- Malware, phishing and fraud — anything designed to deceive or harm a visitor, including fake login pages, fake shops, fake investment schemes, and pages that impersonate a bank, a brand or a government service.
- Attacks on other people — scanning, brute-forcing, credential stuffing, denial of service, botnet control, or storing stolen data.
- Anything illegal under Indian law, including weapons and explosives, controlled substances, human trafficking, counterfeit goods and forged documents.
- Incitement — content promoting terrorism, or inciting violence or hatred against people for who they are.
- Unlicensed financial or medical services where a licence is required.
Writing about a subject is not the same as doing it. A news site reporting on gambling law, or a security researcher publishing a write-up, is welcome here. The line is what the site is for.
How the resources may be used
Your plan buys a WordPress website. It does not buy a general-purpose server, and these are the things that get an account throttled or suspended:
- Cryptocurrency mining, of any coin, by any method.
- Proxies, VPN exits, tunnels, or anything that relays other people's traffic.
- Using the account as file storage or a backup target — media libraries, archives or downloads that are not part of a website people visit.
- Video encoding, model training, scraping farms, or long-running background jobs that are not serving a website.
- Deliberately consuming far beyond your plan's CPU, memory, processes or inodes, including by leaving a broken plugin looping.
The limits on your plan are enforced by the kernel, so ordinary overuse simply gets slower rather than affecting anyone else. This section is about the deliberate cases. Where a site has genuinely outgrown its plan we will say so and ask you to upgrade, and you will get warning before anything is throttled — unless the server is actively going down.
- No bulk unsolicited email, from our servers or advertising a site hosted here — including lists you bought, scraped or “checked” with a verification service.
- Send to people who asked. Keep a record of when they asked. Honour an unsubscribe on the first request.
- No forged headers, no misleading subject lines, no open relays.
- Large legitimate sends belong on a dedicated sending service, not on a shared hosting IP. We will help you set one up.
Domains
- No cybersquatting — registering or holding a domain that is somebody else's trademark or personal name in order to sell it to them, divert their traffic or damage them.
- No typosquatting of a well-known name, and no domain built to be mistaken for one.
- No domain used to impersonate a brand, a bank or a government body.
A trademark owner can write to [email protected]. We are a host, not a court — we cannot decide who owns a name — but we can and do act where the purpose is plainly abusive, and we will point a genuine dispute at the registrar and the UDRP process, which is where it belongs.
Reporting something, and what we do about it
If a site we host is doing something on this page, tell us: [email protected]. Include the URL and enough detail for us to see it ourselves. Copyright complaints go to [email protected] and have their own page.
We acknowledge a report within 24 hours and we look at every one. What happens next depends on what we find:
- Something urgent — malware, phishing, an active attack, child safety — is suspended first and discussed afterwards.
- Everything else starts with an email to the customer and a deadline to fix it. Most cases end there, because most of them are a hacked WordPress rather than a bad person.
- If it is not fixed, we suspend the site. If it is deliberate, we close the account.
An account closed for breaking this policy is not refunded. We also keep a record of it, so the same person cannot reopen under a new email address — the privacy policy says what that record contains.
If we got it wrong, say so. We would rather reverse a suspension than defend a bad call.