How to Create a Professional Email Address on Your Domain

Last updated September 6, 2026

An address on your own domain, [email protected] rather than a free mail account, is one of the cheapest things you can do for how a business reads. It takes about a minute here, and there is nothing to buy: mailboxes are included with your hosting.

Takes

About a minute

Costs

Included with your plan

Read it in

Webmail, or any mail app

Where

Panel → Email

Create the Mailbox

Open your hosting account in the client area and choose Email.

1. Press Create Mailbox

   The count above the list tells you how many your plan includes and how many are in use.

2. Type the address

   The box reads left to right as the whole address: you type the part before the @ and pick the domain from the menu beside it. Letters, numbers, dots and dashes.

   

3. Save the password

   One is generated for you, and you can make another. Copy it before you close the dialog. It is not shown again. If it is lost, set a new one from the mailbox’s Password button.

The mailbox works immediately. It can send and receive as soon as it exists.

Read It in the Browser

Open Webmail at the top of the Email screen. Sign in with the full email address as the username ([email protected], not hello) and the mailbox password.

Webmail needs nothing installed and works from any computer, which makes it the right way to check mail from somewhere that is not your own machine. For everyday use, a real mail app is nicer.

Set It Up in Apple Mail, Outlook or Gmail

The Mail app settings block on the Email screen prints exactly what your app will ask for. The shape is always the same:

Two things that account for most setup failures:

• The username is the whole address. Apps often guess at just the first part.
• Outgoing mail needs authentication. If your app has a “my outgoing server requires authentication” box, tick it and use the same username and password. Without it, sending is refused, and deliberately so: a server that relays mail without asking who you are is a server that sends spam for strangers.

What to Call It

A small thing that changes how a business reads:

• hello@ or contact@ for a general address, and warmer than info@, which reads like a form.
• yourname@ for anything you want answered by a person.
• orders@, support@, accounts@ for the jobs that outlive whoever is doing them.
• Avoid noreply@ for anything a customer might sensibly reply to.

Making Sure It Arrives

Mail from a new domain has no reputation, and spam filters treat unknown senders carefully. The Email screen holds the DNS records that fix this — an MX record, plus SPF, DKIM and DMARC — folded away per domain, because they are needed once by whoever sets the domain up and never again.

If we run your DNS, they are already in place. If your DNS is elsewhere, copy them across; until you do, mail you send is likely to be filtered.

Email Sent by WordPress Is a Different Thing

A mailbox is for mail you read and write. The mail your website sends — order confirmations, contact form notifications, password resets — comes from WordPress, and it is worth pointing that at a proper sending service rather than letting PHP post it directly. That is a separate setup, and worth doing before a shop goes live.

Questions